TANTRA RULES OF CONDUCT (ROC)
The following are the BASIC RULES OF CONDUCT that govern player interaction and activities within TANTRA ONLINE. Failure to act responsibly and to comply with these rules may result in action being taken against your Tantra Account.
1. You must be responsible in taking care of your Tantra Account and Account Information.
List or memorize your information when registering for your Tantra account. Please be advised that these details are used for account security purposes. In case you lost your password, this account information will be asked from you. Do not share your account information to any other Tantra player.
Each account is treated as a separate entity and different users on one same account is not a valid reason for appeal.
2. Discrimination, Flaming, Harassment, and Racism is not allowed.
You must respect the rights of others, and their rights to play and enjoy the game. Let us act to build a healthy community. You must not defraud, discriminate, harass, threaten, or cause distress to other players while playing Tantra Online.
3. Unauthorized distribution of Real-Life Personal Information is not allowed.
This includes unauthorized posting of real-life information about other players or any AMPED Games staff and employees in the game or in the forums.
4. Be socially responsible when communicating in Tantra Public Chat.
You must not spam or flood messages using Tantra Public Chat (A chat that can be viewed by more than 2 persons).
5. You must NOT impersonate any Tantra Game Master (TGM) including any Customer Support Representative and AMPED personnel.
Impersonation of Tantra Game Masters, CSRs and AMPED personnel (either past or present) by using their names and/or acting like them is strictly NOT allowed.
6. Discussions of Illegal Trading are NOT allowed.
You may not advertise the intent to or commit the act of buying, selling, trading, sharing, or transferring access to any Tantra account.
Important: If you participate in any form of these transactions, you void your right to have the support of the Game Masters and in the event you lose any item in a trade or scam, NO restores will be given.
Victims of scams in-game will not be eligible for item restoration, but the proven guilty scammer will be subject to penalties.
7. Advertisement of non-AMPED games and Pornographic images/websites/links inside the game is NOT allowed.
Advertising or sharing of non-AMPED games and Pornographic Website links will never be tolerated inside the game or in the Amped forums.
8. Discussions and Usage of Bots, Bugs Abuse, Cheats, Illegal Hacks and Private Servers are NOT allowed.
Advertisement of malicious hacking-related software of websites and Tampering/Modifying the game client are strictly prohibited.
Promotion of malicious programs, illegal hacking-related softwares or websites, cheats, bots and private servers in the game is not allowed. Do not modify any part of the Tantra Client, Server or any part of the official Tantra Online Webpage located at http://www.tantra.amped.ph.
You must not abuse or exploit any bug in Tantra Online either directly or through public posting, to any other user of Tantra. You must promptly report any game bug or error via AMPED email address: customerservice@amped.com.ph
9. You must not create, use or provide any utilities, emulators or other software tools related to Tantra without the expressed written permission of ABS-CBN Interactive, Inc.
Avoid using any copyrighted content that you do not own all rights to, unless you have the express written permission of the author or copyright holder.
10. For offenses regarding the rules stated above, A Game Master will personally advise the player, and / or suspend the account as soon as it is discovered and will be subjected to further investigation. You may be notified of this suspension either in-game or by email. The penalty depends on the type of violation.
The account may also be subjected to disciplinary action including suspension or banning. A Game Master will contact you to inform you of any disciplinary action that might be initiated.
A/N: Rules of Conduct may change from time to time and without prior notice.
All penalties and sanctions are subject to a Game Master/Administrator’s discretion and will be applied according to circumstance.
ROC REVISED: 7/6/2010
PENALTY GUIDE
Below is the list of penalties per violation, for your reference:
Violation
|
Penalties
|
|
1st Offense
|
2nd Offense
|
3rd Offense
|
|
Improper Character Name
|
Warning
|
Final Warning
|
Character Blocked (Temporary)
|
|
Improper Ashram Name
|
Warning
|
Final Warning
|
Character Blocked
(Temporary)
|
|
False/ Prank Report
|
Warning
|
Final Warning
|
Character Blocked
(Permanent)
|
|
Flooding / Spamming in
Public Chat
|
Muted (3 days)
|
Muted (7 days)
|
Character Blocked
(Permanent)
|
|
Kill Stealing
|
Character Blocked for
(3 days)
|
Character Blocked (Permanent)
|
|
Giving of personal
information of other players w/o their consent
|
Muted (3 days)
|
Muted (7 days)
|
Character Blocked
(Permanent)
|
|
Using foul/offensive
accusations
|
Muted (3 days)
|
Muted (7 days)
|
Character Blocked
(Permanent)
|
|
Impersonation of a GM,
Tantra player or any AMPED staff/employee
|
Account Banned
(Permanent) Automatically
|
|
Damaging the Integrity
of Tantra Game or any Tantra player
|
Character Blocked
(temporary) and Warning
|
Account Banned
(Permanent)
|
|
PK Abuse
|
Character Blocked for
(3 days) Automatically
|
Character Blocked for
(7 days) Automatically
|
Character Blocked
(Permanent)
|
|
MP Leeching
|
Decrease 50% MP
|
Decrease 70% MP
|
Decrease 90% MP
|
|
Exploiting / Spreading
other Bugs
|
Character Blocked for
(3 days) Automatically
|
Character Blocked for
(7 days) Automatically
|
Character Blocked (Permanent)
|
|
Scamming
|
Account Banned
(Permanent) Automatically
|
|
Botting
|
|
Using Cheat Engine
(CE)
|
|
Item-Duping
|
|
Advertisement of
Scam/Hack Websites
|
|
Creating, Distributing
or Using other unauthorized 3rd Party Applications for Tantra
|
|
Modifying of Tantra
Game Client
|
Note: An e-mail message will be sent to the player's registered e-mail regarding his/her violation.
Conditions for suspension:
Accounts are generally not suspended unless they violate the Rules of Conduct. We advise you to play the game as it is, and not use any third party programs or other hacking software per se. Ethical gameplay equates to a harmonious and peaceful gaming experience in Tantra.
Account Security Policy
As the population of Tantra gamers increases, so too problems that may arise with regards to stolen or compromised accounts, and/or accounts that have been transferred from one player to another which are in clear violation of the User Agreement. These issues--and the time it takes to investigate and attempt to resolve them--greatly detract from the time that Tantra game masters and customer support staff have in order to provide quality customer service.
1. Account security--whether it be password protection, running virus checks, disabling file sharing, disabling third-party programs, or any other means of safeguarding your accounts, is the sole the responsibility of the account owner. Users should be responsible for their own accounts.
2. Any and all stolen and/or compromised accounts that are reported to the Tantra Game Masters may be suspended indefinitely so as to expedite the conduct of an investigation.
Lost items will not be reimbursed. Instead, a one-time restoration based upon information gathered through our investigation may be offered at the discretion of a Game Master (GM). However this offer is limited by the amount of time taken to report the compromised account. If the restoration-reporting period (14 days) has elapsed, then there will be no restoration granted. Additionally, this restoration offer is treated as a one-time offer.
3. Any customer found to be involved in an account theft may have any and all of his/her accounts banned.
This includes accounts found to have been knowingly receiving items stolen from a compromised account, had a suspicious transaction with another hacked account or made a deal with a hacked account and bought an item for an unreasonably low price. Prior to taking any action against accounts reported as compromised, we will conduct a thorough review of the accounts and determine the appropriate course of action. GM decisions are final.
Note: GMs will NEVER ask for your password.
Keep your password to yourself and change your password frequently for security purposes.
Please remember your password, deletion code, secret answer and other account information to keep your account safe.
Accounts will only be subjected to disciplinary actions based on information gathered through our investigation and not as a result of external allegations.
Restoration policy
In an effort to better assist our customer base, we have evaluated and revised our Restoration Policy. The primary goal of these modifications is to give our Game Masters more latitude in assisting our players. It is our goal to be able to keep our customers as satisfied as possible in alignment with the overall integrity of the game.
This policy is not all-inclusive and there are situations outside the scope of the policy that may be determined at the specific time to not warrant an item reimbursement. Please remember that no requests for reimbursement are guaranteed to be fulfilled.
In any case, the Game Masters have the right to refuse any restoration request made by the user if he/she was previously found or caught to be in serious violation of the Rules of Conduct.
All cases and appeals may be submitted through customerservice@amped.com.ph. Cases that are older than 14 days at the time of submission will not be entertained.
1. Trades
Trades are any items that are placed into the trade window and purposely given to another player, (by mutual agreement between the two involved players), regardless of the intent behind the trade.
1.1. Items lost while trading with other players may be reimbursed after an investigation and depending on the sole discretion of a Game Master if it was determined to be a game related bug.
1.1.1. Note: Game Masters will not assist or interfere in any trade disputes. All trades are considered final and binding.
1.1.2. Trade scams and frauds are not permitted in Tantra. Trade scammers may have disciplinary action taken against their account.
1.2. Items mistakenly sold to a merchant will not be reimbursed.
1.2.1. Unclaimed items left at the Biryu Vendors after the duration or server downtimes will not be reimbursed.
2. Rupiahs
Rupiah is the medium of exchange that players use as currency with merchants and other players.
2.1. Rupiah may not be reimbursed under any circumstances.
3. Experience Loss
Varying amounts of experience points are gained by killing monsters or by doing quests and a loss is accrued upon death.
3.1. Experience loss will not be restored for any death caused by latency (a.k.a. "lag"), Link-Death, or other forms of disconnection.
4. Rollbacks
When the server, at some point, has a problem linking the game to the database, no changes will be saved on the database. If a player is disconnected from the game, the database will not be saved and therefore once the user logs back in, the information taken from the database will be from the point before the link to the game was broken.
Rollbacks need to be implemented from time to time due to unforeseen circumstances. We cannot reimburse or restore any chakra/skill/prana/rupiah/item loss.
5. Deleted Characters
After proper investigation and deliberation, characters that were deleted due to hacked accounts or negligence may be restored at the discretion of a Game Master. All decisions made by a Game Master are final and binding.
5.1. All accounts that have been hacked will not be fully restored to the levels it was before. Several things will be taken into consideration (e.g."Is the hacked character name used?"). In that case, the player will be given the chance to choose an available name.
5.2. To prevent abuse, a hacked character will be restored with the same stats but the items will not be restored.
6. Hacked Account
Any Account that was hacked and is no longer within the control of the owner will have to be reported to a Tantra Game Master. Account information must be complete and accurate. Users are advised to change any necessary account information. It is suggested that it be made it as detailed as possible to avoid complications when restoring back the account.
If the situation is not addressed in this policy, please feel free to email customerservice@amped.com.ph for additional assistance.